If you’re using a PC and can’t proceed with account registration because the camera won’t start for the selfie, try the following:

Switch to Smartphone
Scan the QR code with your smartphone and use your phone’s camera to take the selfie.

Follow Face Recognition Steps
Due to system requirements, the face recognition page is displayed in English. Please follow these steps:

Step 1: Privacy Policy

• Ensure your webcam or mobile camera is connected and working.
• Click “Start” and follow the on-screen instructions.
• Review the privacy policy and check the corresponding box to agree, indicating your consent for Sumsub to process personal data.

Step 2: Identity Document

• Select the country and type of document you will use.
• Upload a photo of your ID. You can start verification on the desktop and switch to mobile halfway through by using a QR code or link and pressing “Continue on phone.”
• Use any government-issued document (ID card, passport, driver’s license, etc.) valid for at least one month from the current date.
  Photo-Taking Tips:
• Ensure the information on the document is clearly readable.
• Make sure all corners of the document are visible within the frame.
• For two-page or double-sided documents, take photos of all pages/sides.
• Acceptable file types are JPEG and PDF, each at least 500KB in size.

Step 3: Liveness Check

• Complete the liveness check by slowly rotating your head in a full circle towards the camera to confirm you are the document owner.
• Keep your face within the frame during the process.
• You can switch from desktop to mobile at this step or any other step.

Step 4: Submit Application

Please wait while Sumsub checks the data. The status of your application will update automatically.